On 25 March 2019 we are going live with QuartzWeb, our new online registration system that will allow us to improve efficiency and the service we offer our trainers and providers – especially the all-important card-turnaround times. QuartzWeb is a tried and tested system in the world of education and skills and is used already by many awarding, certification and professional bodies. The ability to search the register 24/7 via www.eusr.co.uk will still be there.

Supporting you through the transition

Workshops – We are holding a series of free workshops in January through to March to introduce trainers and providers to QuartzWeb.  To find a workshop and book your slot please click here.

User Guide – Our User Guide can be found by clicking here. This User Guide will be updated on a regular basis, so make sure you are looking at the most up-to-date version.  Any feedback on this User Guide would be welcomed – if you think we should expand on a topic, or include new topics, please email us at eusr@euskills.co.uk.

Videos – A series of training videos are now available that introduce the new system and demonstrate how to perform certain actions. Click here to view the videos.

FAQs – we have collected together the most common questions we get asked about the transition to QuartzWeb click here.  Any feedback on the FAQs is welcomed – and we will be updating them on a regular basis, so make sure you are looking at the most up-to-date version.

EUSR Support – we are here to help and support you Monday 8.00am – Friday 5.00pm, Email eusr@euskills.co.uk or Telephone: 0845 077 99 22

Key Dates

There are some important dates for you to be aware of, before and after 25 March, that will help you with your planning and administration.

Scheme Date Activity
All schemes (with the exception of those remaining paper-based) 25 March Registrations can be submitted in QuartzWeb
Smart Metering Referencing Scheme and Gas Competency and Capability Scheme 25 March Access continues to be available via the Authorised Users section of the EUSR website – there is no access in QuartzWeb for these schemes
Passport Schemes only 21 March Last date for pre-booking a course via Authorised Users section of EUSR website – the course can be pre-booked in advance for delivery up to and including 12 April
12 April All Trainer Devices ‘retired’

Last date materials are available for download from the Trainer Device

Last date an ‘Extraordinary Course’ can be downloaded from the Trainer Device

Note: Registrations submitted as a result of a course booked through the Trainer Device should be submitted using the old paper-based system and we must receive these no later than 3 May

New National Water Hygiene (2019) only 25 March All materials and tests available for download in QuartzWeb

Courses must be pre-booked and registrations submitted in QuartzWeb

Old National Water Hygiene (2015) only 25 March – 12 April Materials and tests available for download in QuartzWeb
10 May Last date for registration on this scheme, in QuartzWeb.  Any registration submissions received after this date will not be processed.


Different Roles

There are different roles that can be allocated to you, or your teams, within QuartzWeb and they have different levels of access to data depending on whether they need to add, view, amend or withdraw records or materials.

Individuals can have more than one role – and it’s quick and easy to switch between roles if this is the case.

The restricted ‘permissions’ for each role should support your own ‘work-flows’ – and data protection compliance.

More detail on the different roles and their functionality can be found here.

*Please note, if you haven’t already, you will need to appoint a ‘Lead Administrator’ for your organisation – this is the individual who has the authority to allocate roles to your team – or maybe add a satellite delivery address – to find out how to notify us click here.

Paperless Registration

QuartzWeb is an online registration system which means you won’t have to complete registration forms by hand and post, along with any evidence, to us – you will enter the details directly into QuartzWeb:

  • We won’t print incorrect cards because we couldn’t read the name correctly
  • No more postal delays or lost post
  • Improved security of personal data
  • Photographs – uploaded directly into QuartzWeb against the individual. We review the photograph to ensure it is compliant with our guidelines and if it is, then we make the registration ‘live’ on EUSR.  The registration is then visible for anyone to view
  • Scheme Evidence – where a scheme requires evidence to be submitted – for example certificates – they are uploaded directly into QuartzWeb against the individual. We review the evidence at the same time we review the photograph and if the evidence is valid, then the registration will be made ‘live’ on EUSR
  • Bulk Uploads – quick and easy to upload multi-individuals using Excel
  • Registrations must be submitted within 28 days of the training/course or assessment


No more ‘Fast Track’ – because all registrations are ‘live’ once the photograph and/or evidence is validated

Once a registration is ‘live’, target card turnaround time will be 48 – 72  hours

Schemes in QuartzWeb

Registration for most schemes will be submitted in QuartzWeb, however, registration on a small number of schemes will remain paper-based.  Find out which schemes are staying paper-based for registrations here

Information Collected for EUSR Registration

You will need the following information for each individual you submit for registration on EUSR:

  • First name
  • Last name
  • Date of Birth
  • Employer name (for Smart Metering only)

The following information is not mandatory, but it is highly recommend that it is obtained and submitted for each individual:

  • Employer name
  • Email address (personal or work) We recommend you request this because an email address is required for individuals to access their registration history – EUSR only lists current ‘live’ registrations – and Reference Indicator information if relevant (eg Smart Metering or Gas Competency and Capability Scheme); The email address is the link to the individual because registrations are valid regardless of changes in the employer. An email address also helps us in establishing identity if the individual loses their EUSR ID card and needs a replacement.

SHEA and National Water Hygiene Only

No more Cover Notes

Energy & Utility Skills has been working hard to reduce the risk of fraud and malpractice within our own sector as well as with other card issuers.  As a result of this, we will no longer be issuing any Cover Notes.

Registrations will appear in EUSR as soon as they have been verified – EUSR ID cards will be turned around within 48 – 72 hours.

You still have 28 days to register individuals on QuartzWeb – from the date the training or assessment took place – however, as Cover Notes are no longer issued, this does mean the individual’s EUSR registration will not be visible to any employer or Site Manager until the registration is input onto QuartzWeb – and made ‘live’ after we have validated the photograph.

Booking courses in advance

You will still need to pre-book a course in advance – we will then allocate a question paper for the specific course. You will not be able to book a course more than 28 days in advance.

Question Papers

Can be downloaded from QuartzWeb – but no more than 48 hours before the course date.

No more ‘extraordinary circumstances’ courses

You can book or schedule training ‘on the day’ of the training.

You enter test results (i.e. Pass or Fail) directly onto QuartzWeb – no need to send in Answer Sheets – though you will need to retain for audit purposes.  (The exception to this is for new National Water Hygiene (2019) when Approved Trainers must send into EUSR Support the answer sheets for their first three tests/assessments)

Attendance Registers

We don’t require you to complete and submit any attendance registers to us – though of course you may still choose to do this for your own purposes. There is one available for you to use, should you wish, which is downloadable from within the Resources section of QuartzWeb.

Invoicing and Payments

We have made some changes on payment and who we will invoice.  You will be asked to provide a purchase order number at the point of registration – if a Batch has been pre-paid (for example, some providers or trainers pay by credit card over the phone) then this will be recorded as ‘pre-paid’ at the point of registration

We will invoice you direct for all registrations you submit in QuartzWeb with couple of exceptions to this:

  1. If the customer you are delivering training for is an existing Energy & Utility Skills approved provider, and provided there is a signed Tri-Partite Agreement in place between yourself and the approved provider, we can invoice the provider direct (for more information on Tri-Partite Agreements see here)
  2. If we have invoiced an organisation (even if they have had provider approval in the last 12 months), we can invoice the customer direct.

If you gain new customers, and they are already an Energy & Utility Skills approved provider or we have a pre-existing relationship with them, we can invoice them direct.  We will need written authorisation from them (their Head of Centre or Lead Administrator) that you have permission to book courses, create batches and submit registrations in their name.  If they are not an Energy & Utility Skills approved provider or we have not invoiced them in the last 12 months, then we will invoice you direct for all registrations submitted.

NOTE: when you are booking courses or submitting batches, you must make sure you are using the correct organisation name within QuartzWeb. You can switch roles very easily from within the landing page in QuartzWeb – select the tab with your name/role and all roles/associated organisations for yourself will be listed.

Find Out More

If you have any queries or questions relating to QuartzWeb or the transition from our paper-based registration system, please contact EUSR Support. We are available Monday – Friday, 8.00am – 5.00pm, via email eusr@euskills.co.uk or tel: 0845 077 99 22.