Replacement Cards

Replacing your Card

You must inform EUSR Support if your card is lost or stolen.

If you need a replacement EUSR Registration Card, you must complete a Replacement Card Request Form. Once completed, please return the form to us by email to or post*:

EUSR Support Team
Energy & Utility Skills
Friars Gate
1011 Stratford Road
Shirley, Solihull
B90 4BN

IMPORTANT NOTICE* Due to the current circumstances relating to Covid-19, we are unable to process replacement card requests that come in to us via the post.  Please email your replacement card request form to  The EUSR Support team will then be able to process as usual.

If you have any queries relating to this, please contact the EUSR Support team via email: or telephone: 0121 745 1310 (select option 1).

Replacement cards are charged at £24.00 each (£20.00 +VAT at the current rate). Payment can be made by via our online shop. For details on payment methods please consult our Payment Guidelines. 

Find Out More

If you have any queries about ordering a replacement card, please contact the EUSR Support team. We are available Monday to Friday 8.00am – 5.00pm, via email: or tel: 0121 745 1310 (option 1).