Support and FAQs

Cardholder, Provider & Trainer Support

In this section you will find general information and guidance from Replacement Card information to Frequently Asked Questions.

You can also search for training and view scheme specific guidance.

Find Out More

If you can’t find what you are looking for, our EUSR Support team is on hand to answer any of your queries. We are available Monday – Friday 8.00am-5.00pm via email: or tel: 0121 745 1310.