Provider and Trainer FAQS

Guidance for Providers and Trainers

Some of the most common questions we are asked by trainers or providers delivering our schemes or programmes:

Why has my Batch been rejected?

The three most common reasons for batch rejection are:

  1. Missing payment: payment must accompany all applications. Read our Payment Guidelines for more information.
  2. Missing date of birth or individual/company/employer signature(s): forms need to be completed in line with our guidance, which includes submitting a date of birth and a signature. It always pays to check who is supposed to sign the form, as depending on the scheme this can be the individual and/or the Approved Trainer/Assessor.
  3. Missing/unusable photo – not submitting a photo or the photo not meeting our guidelines is another common reason for delays. Applications are processed without photos, but the team will be unable to print the card. Read our page on Photograph Submission to check your photos measure up.

How much does it cost to become approved to deliver one of your schemes?

Please see our Price List for information on our fees.

How do I become approved to deliver one of your schemes?

Visit the page relating to the type of scheme you want to deliver. Visit our Approval and Delivery page to get started.

I’m having problems with my Trainer Device, who can help me?

Call the EUSR Support team on: 0845 077 99 22.

How can I pay for my EUSR registrations?

Visit our Payment Guidelines page.

Find Out More

If you have a question that isn’t listed above, please contact the EUSR Support team. We are available Monday to Friday 8.00am – 5.00pm, via email: or tel: 0845 077 9922.