Individuals – Replacement Cards
If you are an individual wishing to order a replacement card, you will need to complete and submit a Replacement Card Form.
You can purchase a replacement card via our online shop. If you need further support please call 0845 077 9922 and choose Option 1 when prompted.
Providers or Trainers
There are three ways to pay for your EUSR registrations:
- Direct bank-to-bank payment – by BACS or CHAPS
- On account – using a credit facility with Energy & Utility Skills
- By debit or credit card (excluding American Express)
Please note that we no longer accept payment by cheque or postal order.
Our payment terms are 30 days from invoice date. If you have invoices overdue for payment, we may withdraw your credit facility and EUSR registrations may not be processed until your account is up to date.
Direct Bank-to-Bank Payment
This is our preferred method of payment. Please use your customer account number as payment reference. Our bank details are:
|Sort code:||30 97 57|
|Account name:||Energy & Utility Skills Limited|
|Bank Address:||248 Stratford Road, Shirley, West Midlands, B90 3AE|
If you do not already have a credit facility with us, you will need to set one up. Our finance team can send you a Customer Account Setup Form.
Not sure if you have a Customer Account already? Our finance team will be able to help you.
Tel: 0845 077 9922 – choose Option 2 when prompted
When submitting your EUSR batch registration forms, you must quote a purchase order reference, ideally a purchase order number. If you do not use purchase orders, then you must supply an alternative reference – such as the name of the individual submitting the registrations. A purchase order reference is important for when there are queries in relation to invoicing or payment.
Debit or Credit Card
Please call our finance team to pay by card on: 0845 077 9922 – choose Option 2 when prompted.
Find Out More
If you have any queries about payment methods and guidelines, please contact the EUSR Support team. We are available Monday – Friday, 8.00am – 5.00pm via email: firstname.lastname@example.org or tel: 0845 077 99 22.