Payment Guidelines

Individuals – Replacement Cards

If you are an individual wishing to order a replacement card, you will need to complete and submit a Replacement Card Form.

Once completed, please return the form to us by email to or post:

EUSR Support Team
Energy & Utility Skills
Friars Gate
1011 Stratford Road
Shirley, Solihull
B90 4BN

You can purchase a replacement card via our online shop. If you need further support please call 0845 077 9922 and choose Option 1 when prompted.

Individuals – NCO (Gas) and NCO (Water)

If you are an individual wishing to register or re-register for these schemes, you will need to submit a Registration Form or a Re-registration Form.  Once completed email to us at or post:

EUSR Support Team
Energy & Utility Skills
Friars Gate
1011 Stratford Road
Shirley, Solihull
B90 4BN

You can pay via our online shop or by Debit or Credit Card.  To pay by card please call EUSR Support Tel:  0845 077 9922 – choose Option 1 when prompted

Providers or Trainers

There are three ways to pay for your EUSR registrations:

  • Direct bank-to-bank payment – by BACS or CHAPS
  • On account – with purchase order – using a credit facility with Energy & Utility Skills
  • By debit or credit card (excluding American Express)
  • On-line shop – Replacement Cards, NCO (Gas) and NCO (Water) registration and re-registration

Please note that we no longer accept payment by cheque or postal order.

Our payment terms are 30 days from invoice date. If you have invoices overdue for payment, we may withdraw your credit facility and EUSR registrations may not be processed until your account is up to date.

Direct Bank-to-Bank Payment

This is our preferred method of payment. Please use your customer account number as payment reference. Our bank details are:

Sort code: 30 97 57
Account number: 01927524
Account name: Energy & Utility Skills Limited
Bank: Lloyds Bank
Bank Address: 248 Stratford Road, Shirley, West Midlands, B90 3AE

On Account – with purchase order

If you do not already have a credit facility with us, you will need to set one up. Our finance team can send you a Customer Account Setup Form.

Not sure if you have a Customer Account already? Our finance team will be able to help you.

Tel: 0845 077 9922 – choose Option 2 when prompted


When submitting your EUSR batch registration forms, you must quote a purchase order reference, ideally a purchase order number.  If you do not use purchase orders, then you must supply an alternative reference – such as the name of the individual submitting the registrations. A purchase order reference is important for when there are queries in relation to invoicing or payment.

Debit or Credit Card

Please call our finance team to pay by card on: 0845 077 9922 – choose Option 2 when prompted.

Online Shop

You can pay for Replacement Cards and NCO (Gas) and NCO (Water) registrations and re-registrations via our online shop.

Find Out More

If you have any queries about payment methods and guidelines, please contact the EUSR Support team. We are available Monday – Friday, 8.00am – 5.00pm via email: or tel: 0845 077 99 22.