Guidance for Cardholders
The EUSR Support team have compiled a list of some of the most frequently asked questions (FAQs) we typically receive, to assist cardholders:
Visit our Replacement Cards page for more information. Please note that all new EUSR registrations are now issued with a virtual card instead of the previous plastic card. Virtual cards mean you can never forget or lose your card. To access the virtual card, all you need is a smartphone or tablet and to download the Vircarda app. Click here for a guide to Getting Started.
Click here to navigate to our scheme search page.
If you are interested in other schemes and programmes, then you are able to search by industry or enter a keyword into the scheme search. If you can’t find the scheme you are looking for, then please contact EUSR Support (details at the bottom of this page).
Once your training is completed, the provider or trainer who has delivered the training has to submit your registration application to us. Cards will be delivered back to the provider or trainer typically within 72 hours of us receiving the online registration application. If we have queries on the registration application, then this may take longer.
Find Out More
If you have a question that isn’t listed above, please contact the EUSR Support team. We are available Monday to Friday 8.00am – 5.00pm, via email: email@example.com or tel: 0121 745 1310.