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  2. Cardholder Support
  3. Update Personal Details
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Update Personal Details

You can update a change in name, email address, employer name, or date of birth. There is no charge for updating personal information and we will retain the update form in accordance with our privacy notice.

Note: we will not issue a replacement EUSR ID card; if you require a new card, please follow our process for a Replacement Card (click here).

You can view your current details held in EUSR using the ‘Register Search’ on our website.

Employer or email address

If you would like to update the email address and employer name we hold on your EUSR registration, please download and complete this form and return to us by email or post:

Email: eusr@euskills.co.uk

Post*: Energy & Utility Skills, Friars Gate, 1011 Stratford Road, Solihull, West Midlands, B90 4BN

IMPORTANT NOTICE* Due to the current circumstances relating to Covid-19, we are unable to process replacement card requests that come in to us via the post.  Please email your replacement card request form to eusr@euskills.co.uk.  The EUSR Support team will then be able to process as usual.

Name or Date of Birth

If you would like to update the name or date of birth we hold on your EUSR registration, please download and complete this form and return to us by email or post:

Email: eusr@euskills.co.uk

Post*: Energy & Utility Skills, Friars Gate, 1011 Stratford Road, Solihull, West Midlands, B90 4BN

IMPORTANT NOTICE* Due to the current circumstances relating to Covid-19, we are unable to process personal details update requests that come in to us via the post. Please email your personal details update request form to eusr@euskills.co.uk.  The EUSR Support team will then be able to process as usual.

For a name or date of birth change, you will also need to supply us with supporting evidence such as copies of:

  • Name change – marriage certificate, Deed Poll
  • Date of Birth change – birth certificate, driving licence or passport

Find Out More

If you have any queries about changing your personal details on EUSR, please contact the EUSR Support team. We are available Monday to Friday, 8.00am – 5.00pm via email: eusr@euskills.co.uk or tel: 0121 745 1310 (option 1).