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Cardholder Support

Guidance for Cardholders

This section contains information and guidance on the most frequent questions we get asked by individuals regarding their EUSR registration or EUSR ID Card. From time to time we review the questions we get asked and update the FAQs page – so do check here if there isn’t a specific page relating to your query.

Renewals

If you wish to renew your registration, you will have to arrange more training or re-assessment....
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Replacement Cards and Updating your Personal Information

You must inform the EUSR Support team if your card has been lost or stolen and get a replacement. ...
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Update Personal Details

If you need to update your personal information or change your photograph, you will need to either refresh an existing virtual card, order a?new virtual card, or add an optional?plastic smart card. To do this, please?visit our online shop. ...
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View My Registration

You can view your EUSR registration at any time....
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Find Training

If you want to find training for one of our schemes, use our Training Search....
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Frequently asked questions, faqs, faq, common questions

Cardholder FAQs

Here are some of the most common or frequently asked questions from Cardholders, compiled by the EUSR support team....
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Frequently asked questions, faqs, faq, common questions

Getting started with virtual and smart cards

Virtual cards and plastic smart cards will be new for a lot of people. We have compiled the most frequently asked questions and answers for Cardholders....
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Find Out More

If you can’t find the answer you are looking for, our EUSR Support team is on hand, Monday to Friday 8.00am -5.00pm. We are available via email: eusr@euskills.co.uk or tel: 0121 745 1310.