Cardholder FAQs

Guidance for Cardholders

Here are some of the most common questions we get asked:

I’ve lost my card, how do I get a replacement card?

Visit our Replacement Cards page.

How much does a replacement card cost?

See our Price List for our current fees.

I’ve just got married and changed my name, how do I get the name on my EUSR Card changed?

Visit our Update Personal Details page.

My EUSR registration expires soon, how can I renew it?

Use our schemes search to find the scheme and any specific renewal details or ask your employer.

How do I find someone who delivers training for the scheme I am interested in taking?

Click here to take you to our scheme search page.  On the right hand side, under ‘Related Pages’ there is a downloadable list of approved trainers for our most popular passport schemes, by Region.

If you are interested in other schemes and programmes, then you are able to search by industry or enter a keyword into the scheme search.  If you can’t find the scheme you are looking for, then please contact EUSR Support (details at the bottom of this page).

How do I view my registration on-line?

The online EUSR register is available 24/7 and can be viewed through our Register Search. For more information see View my Registration.

I have a query on my Gas safe registration, who do I speak to?

Unfortunately we cannot help you with any queries relating to your Gas safe registration. You must visit Gas Safe Register or telephone 0800 408 5577.

How long will it take for my card to be sent to me once I have completed the training?

Once your training is completed, the provider or trainer who has delivered the training has to submit your registration application to us. Cards will be delivered back to the provider or trainer typically within 72 hours of us receiving the online registration application. If we have queries on the registration application, then this may take longer.

How can I find out what you use my personal data for?

View our privacy notices.

What do I do if I suspect someone is using someone else’s card, or a stolen one?

Call or email us at with as much detail as possible. Alternatively, contact the police directly.

I’m not happy with the training I received, who can I tell?

See our Complaints Policy.

I think someone was cheating on my training course, who can I tell?

See our Whistleblowing Policy.

Find Out More

If you have a question that isn’t listed above, please contact the EUSR Support team. We are available Monday to Friday 8.00am – 5.00pm, via email: or tel: 0121 745 1310.