The Scottish Water Distribution Operations Maintenance Strategy (DOMS) scheme is a company scheme owned and produced by Scottish Water for persons working on Scottish Water sites. The registration database is held by Energy & Utility Skills as part of the Energy & Utility Skills Register (EUSR)

The DOMS scheme has been produced in order to ensure a consistent approach across the Scottish Water region to safeguard the water quality reaching customers. By taking this uniformed approach to the operation and maintenance of distribution assets problems affecting water quality such as discolouration, microbiological failures and issues with taste and odours will be reduced. The DOMS scheme builds upon the foundation formed by the EUSR National Water Hygiene scheme.

An appropriate DOMS registration is required for all persons working on water distribution activities within the Scottish Water region. This includes, but is not limited to all Scottish Water and Scottish Water Solutions operational personnel, contractors, consultants, delivery partners, framework suppliers and self-lay organisations.

The scheme consists of 13 modules dealing with different aspects of the distribution, operations and maintenance of the water supply. A chart is available detailing which modules are required for certain roles and responsibilities. In the event of any questions regarding which modules are required for a task please contact Scottish Water directly on 0141 355 5644.

How do I get a Scottish Water DOMS / Energy & Utility Skills Register (EUSR) card?

Registration is based on successful completion of a training course. Upon successful completion a cover note will be issued by the trainer and trainees will be registered on the EUSR. Once the necessary paperwork and payment have been received a Scottish Water DOMS branded card will be issued within 28 days. The training and assessment methods used will vary depending on which modules are required. Please consult your training provider for approximate course durations.

DOMS trainees must hold a National Water Hygiene card before a Scottish Water DOMS card can be issued.

Training is delivered through a network of trainers who have been trained and approved as National Water Hygiene trainers by EUSR and who have been trained and approved to deliver the Scottish Water DOMS scheme by Scottish Water. All trainers deliver the same course content and testing. A list of approved trainers and training providers is available here.